Assertive Contact and Engagement Service (ACE)

About Assertive Contact and Engagement Service (ACE)

ACE work with people with mental health needs who have found it difficult to access mainstream services. This includes LGBT community, people who are refugees or asylum seekers, people with disabilities and people from black and other ethnic minority communities.

We also link in with people who are homeless or at risk of homelessness, street drinkers or people who take drugs or drink problematically, and people who are in contact with criminal justice services.

Anyone can refer into the service.

Pathways Covered

Mental and physical health

Overview

The service reaches out to people and groups who are currently under represented in mental health services.

Offer 1-2-1 therapy and group sessions across three hubs in Bristol.

Also offers support for organisations that regularly work with people with complex lives, offering on-going support and specialist advice around dealing with people with mental health needs

What we do

The Assertive Engagement Service will work with people with mental health needs who have chaotic lifestyles and who are not actively engaged with other mental health services. Due to their history, experience and life circumstances, these people experience difficulties in engaging with most mainstream services including mental health services.

The Assertive Contact & Engagement (ACE) Service provides the following three elements:

  1. Engagement and low level psychological interventions to people living with complex and chaotic lives
  2. Case management to a number of people with mental health problems who remain unable to engage with mainstream mental health services
  3. Capacity building support for organisations that regularly work with people with complex lives, offering on-going support and specialist advice around dealing with people with mental health needs.

Where we do it

The ACE service is run from three hubs.
Central and North: Compass Centre, 1 Jamaica Street, Bristol BS2 8JP
East: Barton Hill Settlement, 43 Ducie Road, Barton Hill, Bristol BS5 0AX
South: Filwood Community Centre, Barnstable Road, Knowle West, Bristol BS4 1JP

We ensure that we are – as the name says – 'assertively' outreaching to engage people across wider Bristol. This includes offering training in services such as homeless and housing provision, faith and community groups, carers groups and criminal justice services.

How to access

Refer via telephone (0117 2398969) or email(awp.bmhace@nhs.net).

Self referral is possible.

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