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Solutions from the Front Line: A Report

By: Impact Pathways
Added: 05 June 2015

IMPACT & IRiS have been pioneering a multi-agency, holistic approach to offender management for a number of years. This interesting report from Making Every Adult Matter (a coalition of Clinks, Homeless Link, and Mind) reveals that this approach combined with the views of those with direct experience of multiple needs should be integrated into policy-making and the design and delivery of services.

The research acknowledges that people experiencing a combination of homelessness, substance misuse, offending, and mental health problems, are not getting the support they
need. This is because policymakers are not consistently listening to them or the practitioners that support them.

Solutions from the Frontline is based on the ideas and experiences of people with multiple needs. It sets out how the new Government, as well as national and local policymakers and commissioners, can act to reduce stigma, improve services, and support people to achieve their ambitions.

The report's recommendations include:

  • Listen to frontline voices and tackle stigma: The views of those with direct experience of multiple needs should be integrated into policy-making and the design and delivery of services.
  • Deliver flexible and more joined-up services: Government and commissioners need to prioritise multiple needs and ensure that they are joined-up, flexible and don’t
    allow anyone to fall through the gaps.
  • Support people towards independence: Back-to-work support providers and local authorities should improve access to personalised support and quality accommodation to allow people with multiple needs to move towards independence.

The call is for a new approach, where people experiencing multiple needs are placed at the
centre of their own support, listened to, understood and have all their needs addressed.

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