Citizens Advice North Somerset

About Citizens Advice North Somerset

We are an independent charity that provides free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems.

Pathways Covered

Finance, benefit and debt


North Somerset Citizens Advice Bureau is an independent charity that provides free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing, consumer problems, family and personal matters, legal procedures, education, health and discrimination.

We also offer practical assistance such as helping you to work out your entitlement to benefits, fill out appropriate forms, write letters, negotiate with creditors and other third parties and, in some cases, help you to prepare for court and tribunal hearings.

What we do

Our specialist trained staff and volunteers provide high quality advice to all residents of North Somerset, and in a number of ways:

Online Advice -

This wesbite provides self help material, online guides etc to help you support yourself.

Telephone Advice - This is a national number but will connect you to your local advice line. Your call will be taken by a trained assessor.

Drop In - You can see one of our trained advisers face-to-face by visiting our open access services. You don't need an appointment, you can just come along during our opening hours.

Macmillan - The Citizens Advice Macmillan benefits team offers a free, confidential welfare benefits advice service to people living with cancer, their carers and relatives.

We provide advice on which benefits you could claim, some of which are not means-tested. We can also help with your applications or assist with appeals against a benefit decision.

Where we do it


Badger Centre

3-6 Wadham Street

  •  Mon, Tues, Weds & Fri: 9.45am - 1pm
  • Tues evening: 4.30pm – 7pm
  • Polish clinic Mon: 10am - 12pm - (interpreters available)



25 Old Street

  • Tues & Weds: 10am – 3pm



Methodist Church Community Centre

Silver Street

  •  Friday: 10am – 2pm



Folk Hall, High Street

  •  Monday: 10am – 2pm



Resource Centre

4 Baltic Place

  • Thursday: 10am – 1pm.

This is not a drop in session, you must have a pre booked appointment.

How to access

Telephone Advice - 08444 111 444

Our advice line is open: 9.45am – 1pm (Monday to Friday)

Outside of these times, you can listen to information on money problems, benefits, employment, discrimination, legal matters, family/personal or health problems, consumer or travel, employment, housing and homelessness.

Calls from a BT landline cost 5p per minute.If you are calling from a mobile, ring 0300 33 00 650 for calls at your normal mobile phone rate.

You will need to have a local landline number to hand so that your call can be put through to your local bureau.

Macmillan - To arrange an appointment please telephone:  07580 164557 between 09.00 -12.00, Monday - Friday.

Alternatively, leave us a message on this number and we will get back to you as soon as possible.

Pill advice sessions
- Book an appointment at the centre:  01275 375670.


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