We provide housing and support services to hundreds of people across Bristol and beyond. Our focus is on helping people find strategies to cope with their problems, to gain independence and achieve their ambitions. We work with people at their pace, helping the remain in control of their journey of recovery.
Locations we operate in
Weston Super Mare - 0117 909 6630
1 Swiss Road, Weston Super Mare, BS23 3AU
Bristol - 0117 909 6630
9 Brunswick Square, Bristol, BS2 8PE
Services we Provide
Mental health
Overview
We provide housing and support services to hundreds of people across Bristol and beyond. Our focus is on helping people find strategies to cope with their problems, to gain independence and achieve their ambitions. We work with people at their pace, helping the remain in control of their journey of recovery.
What we do
Assertive Outreach
The teams provide short-term support to service users with complex needs, to a maximum of six months.
Teams work intensively with you and will see you almost every day if required but they can be flexible and will work around your other needs and commitments.
Floating Support
Floating Support is a short term service for people with mental health support needs who are either finding it difficult to with their tenancy and are at risk of losing their home, or who are moving into a new tenancy and need some help to do this.
What support will I receive?
Floating Support is designed around the individual and what they need.
Together we will agree how often you will need support and will develop a Recovery Plan with you based on your needs, interests and aspirations. We offer both practical and emotional support, including help to sort out your financial situation, filling in forms, talking to utility companies or simply having someone to talk to.
Positive Step
Positive Step offers psychological therapies to people in North Somerset and can be accessed via your GP or by self referral.
Supported Housing
We provide different types of housing for people with mental health needs who require support to live independently. The support we give is tailored to everyone's individual needs and we are passionate about recovery, supporting people to maintain their accommodation while building the skills and confidence to take the next step.
Where we do it
Assertive Outreach
Support workers will see you in your preferred environment, where your feel most comfortable. This could be at home, a cafe or other public place - whatever is most suitable.
Floating Support
This service can be accessed in:
- BaNEs
- Bristol
- N. Somerset
- S. Glos
Positive Step
Positive Step offers psychological therapies to people in North Somerset and can be accessed via your GP or by self referral.
Supported Housing
Supported housing can be accessed across Bristol.
How to access
Assertive Outreach
- Assertive Community Team Bath 01225 825 833
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South Bristol Recovery 0117 9286434
- North Bristol Recovery 0117 9597575
Floating Support
You can contact the numbers below to discuss accessing Floating Support
- BANES: 01225 750926 and/or 01225 750927
-
Bristol Floating Support: 0117 909 6367
-
North Somerset: 01934 645 999
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South Gloucestershire: 0117 909 6367
Positive Step
Positive Step offers psychological therapies to people in North Somerset and can be accessed via your GP or by self referral.
Supported Housing
If you want to be considered for Second Step supported housing, you will need to:
-
have current mental health needs, requiring some level of support to live independently;
- be single and aged over 16;
- be willing to accept support as part of your tenancy agreement;
- have some kind of housing need - you will either be homeless or living in unsuitable housing;
- be able and willing to live in either shared or self-contained accommodation;
- have basic daily living skills and be able to maintain your own safety;
- be able to manage your own medication if this has been prescribed;
- agree to follow Second Step's equal opportunities policy; and
- keep to the terms of any tenancy that you are offered.
To get more information about the service, please call the Supported Housing Team on: 0117 909 6630
Education, training and employment
Overview
Volunteers are highly valued as part of the organisation, as they help provide high quality, well-informed and innovative services. Without volunteers, some of our most important and effective services would not be able to operate.
What we do
Volunteering Opportunities
Second Step has a wide variety of projects and services, and this means there are volunteer opportunities to suit most interests and experience.
Some of the things that you could get involved in are:
- mentoring,
- supporting people to use our services,
- helping to deliver psychological therapies services,
- supervising and supporting other volunteers,
- organising events for volunteers and people who use our services,
- supporting service users to access social activities
- helping to deliver training.
Where we do it
Volunteering opportunities exist across all of our sites:
- BaNES
- Bristol
- N. Somerset
- S. Glos
How to access
At Second Step we welcome volunteers who have experience of mental health problems similar to those that affect our service users. Volunteers who have experienced homelessness, mental ill health, drug and/or alcohol dependency and who are now settled and in recovery have a lot to offer.
If you require any further information about volunteering at Second Step contact Suzi Brooke on (0117) 909 6383 or suzi.brooke@second-step.co.uk or see information about specific volunteering opportunities below and contact the relevant Senior Volunteer Coordinator for the service.
Accommodation
Overview
We provide different types of housing for people with mental health needs who require support to live independently. The support we give is tailored to everyone's individual needs and we are passionate about recovery, supporting people to maintain their accommodation while building the skills and confidence to take the next step.
What we do
High Support Accommodation
Second Step provides supported housing for 39 people with complex needs including homelessness, drug and alcohol misuse, reoffending and mental health problems. The 39 flats are spread over three sites in Bristol: Toll House Court, Wayland Court and Homefield Court.
The flats are offered to tenants for a maximum stay of four months or 120 days – with a view to moving people on to longer stay accommodation at the end of this period.
We work with other specialist professionals to create psychologically- informed environments which the tenants are encouraged to create themselves.
Toll House Court
Toll House Court is situated on the edge of Bedminster. The building provides 20 self-contained flats with a secure front entrance and reception with CCTV cameras throughout the public areas. Two of the flats are adapted for people using wheelchairs.Toll House runs a 24 hour a day, seven day a week service with staff trained and experienced to manage crisis situations. The team at Toll House also provides out of hours support to the other sites at Wayland Court and Homefield Court.
Wayland Court
Situated in Fishponds, Wayland Court consists of 11 self-contained flats. The site is the Skills and Learning Centre for the service offering numerous groups and activities in the communal areas of the building. These groups include building life skills, good neighbour workshops and we are currently developing a bicycle maintenance course run in conjunction with the police.Homefield Court
Located three miles from the city centre, Homefield Court provide a further eight flats to people who are a little further along their recovery journey and less in need of high level support.For more information please contact the High Support Accommodation Service manager Simon Holliday on 0117 914 5499
Supported Housing
The Supported Housing Team at Second Step provides a range of excellent quality accommodation in different settings across Bristol city.
Temporary Housing
We manage 10 temporary properties in Bristol. These offer accommodation for up to 18 months and are a mixture of shared housing (for four to six people) and self-contained flats.In Shared Housing, people have their own bedroom and share communal spaces like the kitchen, bathroom and lounge. This accommodation is fully furnished.
Our other properties are made up of a number of Self Contained Flats. Each tenant has his or her own bedroom, kitchen and bathroom in a partly furnished flat. Tenants are responsible for paying their own utility bills.
Some properties have disabled access - please contact us for further details. One of our shared houses is specifically for Somali male service users.
Long Term Accommodation
We manage a further five projects of long-term accommodation, comprising self-contained flats. Vacancies arise less frequently in this accommodation, please contact The Supported Housing Team to discuss availability.We have one project of flats that is specifically for BME service users.
Where we do it
Temporary Housing
We manage 10 temporary properties in Bristol. These offer accommodation for up to 18 months and are a mixture of shared housing (for four to six people) and self-contained flats.Long Term Accommodation
We manage a further five projects of long-term accommodation, comprising self-contained flats. Vacancies arise less frequently in this accommodation, please contact The Supported Housing Team to discuss availability.How to access
Referral
For our long term housing we accept self-referrals (this means you contact Second Step directly) or we take referrals from housing, health, social services and voluntary organisations.
Our temporary accommodation is accessed via the Bristol City Council Housing Support Register.
To access the housing support register you can telephone the council on 0117 9222 000, email at HSR.admin@bristol.gov.uk or ask for housing advice at the council's customer service points.