Talking Money

About Talking Money

Formerly known as Bristol Debt Advice Centre, we provide free, independent debt advice, energy advice and financial education. As a registered charity, we are dedicated to helping people out of financial hardship and on with their lives.

Pathways Covered

Finance, benefit and debt


We take a holistic approach to each client: our Advisors look at each client's entire financial picture to ensure the solutions offered are sustainable and in the client's best interests. We also have a wide network of other organisations we refer to if other needs are identified that we are unable to assist with. We will help anyone in the Bristol and South Glos area who is experiencing financial hardship and problem debt.

What we do

Talking Money provides the following free, independent services:

  • Personal Debt Advice – one of our specialist Advisers can explain the options available and help you regain control, this could include writing to creditors, consolidating your debt and debt relief orders.
  • Financial Education – we can help you manage your money going forward and improve your financial awareness and understanding.
  • Energy Advice – we can help you reduce your fuel bills and access fuel related benefits and grants.
  • Income Maximisation – A trained welfare benefits Advisor can help you access benefits, grants, challenge overpayments of Housing Benefit, council tax benefit, tax credits and manage your money sustainably.
  • Online Advice - A specialist advisor can provide you with advice via email or through Skype if you are familiar with that service. To get the best advice you need to provide as much information as possible. An advisor will be in touch within 2 days.

Organisations:  We offer Training to front-line workers supporting people who are financially vulnerable.   

Where we do it

All services we provide can be accessed at our office location in Old Market. We can also arrange home visits in some instances, as well as advice from partner organisation sites if given advanced notice. There are also other ways to access our services below:

Debt advice drop-in 

You can see an Adviser in person, bring your debt paperwork and any proof of income with you.

Bristol - Daily from 9.30am to 4.30pm Monday, Tuesday, Thursday, Friday

1.00pm to 4.30pm Wednesdays

South Gloucestershire - Debt advicde sessions Thursdays 9.30- 12.30 at Kingswood One Stop Shop, Civic Centre, Kingswood, BS15 9TR and 2.00- 4.00 at Yate One Stop Shop, Kennedy Way, Yate, BS37 4DQ

If your only debt is with your Gas and/or Electricity supplier please use our Energy Advice Project which also covers a NATIONAL service area.  Direct line tele no 0117 9543544

Business Debt Advice 

Please call us on 0117 954 3990 to make an appointment.

Financial Education

Group sessions can be delivered for organisations who support individuals with this type of need.

Financial Education and Income Maximisation

If you are a member of IMPACT or are managed by Bristol or S. Glos Probation you can request a 1:1 appointment with Money Advisor, Rose Williams at The Bridewell or the Talking Money Office in Old Market.

How to access

  • On-line advice is available to anyone in the UK
  • Telephone advice - call us on 0117 954 3990 during our normal access hours
  • home visit if you have difficulties leaving your home, please call us for details
  • Financial Education - Contact - Dan Bicknell - Money Advice Caseworker - Direct Line: 0117 954 3588
  • Energy - call us on 0117 954 3544 or send us an email to

Skype: If you’re familiar with Skype you can also make an appointment to speak to an advisor free through Skype.  Please send an e-mail request to

If you are part of the IMPACT scheme or are currently managed by Probation in Bristol or South Glos, you can ask your offender manager to refer you to a Talking Money advice session at The Bridewell Police Station.


Organisation News & Events

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